Archive for the ‘Technical Support’ Category

How to Clean Your Book Scanner

Welcome back! As the world slowly returns to its new normal, your questions to our tech team have let us know that many of you are delving back into your digitization efforts. We’ve been happy to hear from you and hope that your return to the office is marked with good health. We’re also pleased to report that the Crowley team is once again fully staffed and working safely from our various locations in Maryland, California and the United Kingdom. The…

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Moving on Up: Four Questions to Ask Before Upgrading Your Mekel Scanner

As a consumer, I’m weary of constantly evolving technology. Keeping up with “state-of-the-art” is frustrating, particularly when you invest in a purchase only to find a newer model is instantly available, making your “new” technology old. This leads to significant “tech-FOMO” (Fear Of Missing Out). Fortunately, if you own a Mekel Technology brand scanner I’m here to give you a little “tech-POMO” (Peace Of Mind, Obviously). During my time in the tech service department – where many of the book, document and microform…

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Out of the Shop and Into The Office

It was 2014 when I first walked through The Crowley Company’s doors. I had a feeling then that this place would become an important one for me, but I couldn’t have predicted the impact it would have on my understanding of myself and the world. As I leave the Technical Service Department to join the marketing team I look back on my initiation into the world of preservation and my subsequent evolution. I began as an intern in the marketing and…

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Jobs Well Done

Our week ended on a high note this past Friday. Not only were three Crowley Imaging employees singled out (tripled out?) at the division’s quarterly meeting, we also received a client letter that was glowing in its commendation for one of Crowley’s senior technicians. While every employee is critical to our ongoing success, this presents the ideal opportunity to introduce you to four of Crowley’s valued team members. Elias Flores (right) has been with Crowley Imaging since 1992. For the past…

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New Year, New Resolutions: Goals for Growth in 2015

At The Crowley Company, when we think of resolutions, we usually think about image resolution. Megapixels, DPI, true optical vs. interpolated resolution, we could write an entire blog about it (oh wait, we did) but that’s not the topic this week. Instead, we’re thinking about the changes 2015 may bring and the steps we’ll take to grow the Crowley brand and build upon the success of the past 35 years. So on that note, here are several resolutions we’ve set for…

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From Scanning to Salmon: Installing an InoTec in Alaska

In April, we discussed technical support services and celebrated the 50th state milestone of Crowley technician Steve Sheckels. Today, we take a look into the life of another Sheckels brother, Kris. You may remember Kris as the imaging specialist who scanned the Rosenberg diary under armed guard. Now a Crowley Imaging service bureau project manager, Kris used to also be a traveling technician. This past week, he took a step into his past life and flew cross-country to Bethel, Alaska…

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Technical Support – The Third Slice of Crowley’s 360⁰ Solution

We recently wrote about one of our senior technicians, Steve Sheckels. The blog documented the highlights of his six years (and counting) with Crowley Support and his recollections upon visiting his 50th state while on the job. As a natural follow-up, this blog will shine some light on the capabilities of our entire technical support team. What many clients don’t know is that Crowley customer services don’t stop at scanning equipment and imaging services. We also offer technical support along…

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Crowley’s Traveling Technician

On March 26th, Steve Sheckels, a Crowley field service engineer, accomplished a pretty impressive milestone: he visited his 50th United State in the course of doing business. Steve’s a talented technician and instructor and has traveled the U.S. and beyond performing scanner and imaging equipment installations, training and – happily, far less frequently – repairs.  On the heels of his personal Facebook post recognizing this achievement, we asked him to pull together some of the highlights of his travels. Here’s…

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The True Cost of Ownership: Used Scanners

Over the last two weeks, the imaging experts at Crowley have explored the true cost of ownership of production-level digital scanners. Remember, not all scanners are created equal and comparisons must take more factors into consideration than just price. The true cost of ownership looks past the price tag, comparing scanners using a number of different factors, including accuracy, productivity, maintenance, consumable costs, repairs and more. This got us thinking about the true cost of ownership of used scanners. Like…

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The Down Low on TCO (Total Cost of Ownership), Part 2

  In last week’s blog, we set forth the premise that not all scanners are created equal. There is much more to consider at purchase than the quoted price. After more than three decades of selling and manufacturing digital and analog imaging systems, The Crowley Company has developed a three-point system for clients to discover the true cost of hardware ownership: accuracy, productivity and the true total cost. We discussed accuracy – how well the scanner or equipment performs to the…

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