Scanner Warranty and Contract Options
Protect Your Hardware Investment
Get a Quote for Technical Support from Crowley
The Crowley Company understands how significant digitization hardware can be to the success of your projects. Crowley offers a scanner warranty and various contract options on all of our manufactured and distributed products to ensure smooth operation for years to come.
A standard warranty is included with the purchase of new digitization hardware purchased from The Crowley Company. The warranty delivered is dependent upon scanner type; details may vary from country to country. All North American equipment purchases include a one year standard warranty covering parts, same day response and priority scheduling. During the first 90 days of ownership, labor is covered under your warranty, should a need arise.
Crowley Contract Offerings
When initiating or renewing a maintenance contract with Crowley Support Services, clients purchase an insurance policy to prepare for unexpected technical issues that could cause out-of-budget expenses. All Crowley contracts include unlimited remote support and same day remote response. All support is provided by factory-certified technicians and professional staff ready to serve you.
On-site Maintenance Contracts
- Preventative Maintenance Contract (PMC) – Covering both emergency maintenance and a yearly preventative maintenance visit, a PMC offers full coverage support on scanning hardware. It also includes a yearly health check to ensure that issues rarely occur and equipment operates at peak efficiency for maximum return on investment.
Remote Maintenance Contracts
- Depot Maintenance Contract (DMC) – A depot warranty is similar to a factory service warranty. If a repair is needed, the scanner is shipped to one of Crowley’s facilities for maintenance, saving additional travel costs and time.
- Advanced Unit Replacement (AUR) – For smaller scanners and patron products, the AUR agreement allows a replacement unit to be sent to the customer in the unlikely event that their unit needs technical service. This allows operators and researchers to continue digitizing without delays.
- Software Maintenance Contract (SMC) – An annual software maintenance contract provides unlimited remote software support, updates and revisions to current software versions. Additionally, holders of an annual software maintenance contract receive deep discounts on next-generation software upgrades (i.e., 3.0 versions to 4.0 versions).
Emergency Repair Services
If a unit is not covered by a warranty or one of the above maintenance contracts, emergency repair services are offered.
For more information or a quote on warranties or maintenance agreements, please contact your sales representative or email firstname.lastname@example.org.