[Kris] also did a very thorough job with the ins and outs of how the scanner works and how it applies to the maintenance required to keep the scanner producing the highest quality documents.

Greg Schiedler, Systems Analyst and Applications Specialist, Lower Kuskokwim School District (Alaska)

Warranties and Maintenance Options for
Optimal Scanner and Camera Equipment Operation

Get a Quote for Technical Support from Crowley

The Crowley Company is pleased to offer several warranty and maintenance options on new, used or leased scanners and cameras that have been manufactured or distributed by Crowley or Crowley Micrographics through the years.

Warranty options

The below warranties are included with the purchase of a new scan system. The warranty delivered is dependent upon scanner type; details may vary from country to country.

Scanning and Camera Equipment Warranties

Standard Equipment Warranty

Within the U.S.,the standard equipment warranty typically includes a 90-day warranty on parts and labor and also includes shipping, on-site visits as necessary, first-available response time and priority scheduling. Outside of the U.S., the warranty period adheres to 90-days or any national requirements which supersede the 90 days.

Depot Warranty

A depot warranty is similar to a factory service warranty. It typically includes first-available response time, priority scheduling, labor, parts and shipping for repair, if needed, to one of our Crowley facilities.

Extended warranty options

Extended warranties are also available to ensure that scan systems remain at peak efficiency. These include:

Annual Equipment Maintenance Agreement

Typically includes scheduled maintenance visits (number varies by product) and ensures first-available response time with priority scheduling. Also covers phone support, non-consumable parts, labor, travel, and shipping (when necessary).

Annual Software Maintenance Agreement

An annual software maintenance contract provides bug fixes, access to all software revisions within a full version release (i.e., 3.1, 3.2, etc.) for Crowley-manufactured products and software support. Additionally, holders of an annual software maintenance contract receive deep discounts on next-generation software upgrades (i.e., 3.0 versions to 4.0 versions).

For more information or a quote on warranties or maintenance agreements, please contact your sales representative or email support@thecrowleycompany.com.