At The Crowley Company, when we think of resolutions, we usually think about image resolution. Megapixels, DPI, true optical vs. interpolated resolution, we could write an entire blog about it (oh wait, we did) but that’s not the topic this week. Instead, we’re thinking about the changes 2015 may bring and the steps we’ll take to grow the Crowley brand and build upon the success of the past 35 years. So on that note, here are several resolutions we’ve set for the New Year.
New Website
Crowley’s current site is only six years old, but it has reached retirement age in digital technology years. In 2015, Crowley will roll out an updated responsive design. The new site will be organized for easy navigation and optimized for viewing on mobile devices (smartphones, tablets, etc.) Have something you’d like us to add? Let us know now!
Enhanced Reseller Network
One of my personal New Year’s resolutions is to learn a new language, so I’m particularly excited that one of this year’s goals for the reseller program is to grow our international reach and add partners in untapped countries. If you’re interested in becoming a reseller or know someone who is, please let us know. (I volunteer in advance to pay an onsite visit to any potential partner in a tropical location.)
New Product and Service Offerings
Enhanced Technical Support Services
Last year, Crowley Support implemented a new CRM system and began using it to automate maintenance contract renewals and to log labor hours and travel time. In 2015, Crowley Support will utilize this system to better track and update inventory to ensure that we always have the units and parts in stock to meet customers’ needs. The ongoing goal is timely service and complete customer satisfaction.
So for us, and by extension, you, the New Year means a new website, new programs, new products, new services and new processes. It’s going to be a busy year, but we can’t wait to get started.
Questions or Suggestions?
If you have any questions about where we’re headed in 2015 or have any suggestions on areas in which you’d like to see us improve, please contact us by calling (240) 215-0224 or email us at blog@thecrowleycompany.com. You can also follow The Crowley Company on Facebook, Twitter, Google+ , LinkedIn, Pinterest and YouTube.